Verizon: The worst costumer service EVER

January 22nd, 2009

To make a long story short, since we got their cable/Internet package, we have had one auto payment deducted – which we told them beforehand we did NOT want. Then we received a bill for 1 and a half months of service. And now it’s been a month and a half with no bill. Basically, it’s a mess.

Furthermore, my last payment is not reflected online so I called them yesterday. 51 MINUTES, and 4 DEPARTMENTS later I just hung up the phone because I was getting so frustrated. A lot of the time was spent giving my account number, address, last four digits of my soc, my bra size and whatever else they asked to most people that work at Verizon. And they still couldn’t locate our account.

I eventually asked them if they could deduct the minutes I spent talking to them figuring on my bill. (I thought that was fair) and guess what they said? “That’s not this department.” Surprise, surprise.

Anyway, I’m leaning toward getting cell service from TMobile. I like the idea of their My Fav Five plan, because that would cover so many of my calls. Anybody want to share their cell phone experience – if they like their company or not or if they have good coverage and good customer service experience? Comment on it. I’d love to hear.

5 Responses to “Verizon: The worst costumer service EVER”

  1. Sean on January 22, 2009 5:55 pm

    You are not making me excited about my pending switch to Verizon…

  2. Erin on January 22, 2009 7:10 pm

    Yeah, sorry to tell you Sean, but everytime we have a problem it is so hard to get through and talk to someone. I will say this though – before these issues it had been a very long time since our last problem. Just hope that you don’t have to contact them!

  3. Gary L. West on January 23, 2009 8:33 am

    One of my bosses at work was complaining about Verizon’s customer service a while back too, so maybe something has changed there lately. I was surprised and disappointed by your post though. I have had nothing but good customer service experiences with them. The calls were quick. The people were helpful, whether by phone or in their stores. This is a good warning to all businesses though that it only takes one bad example of customer service to send people looking for service somewhere else.

  4. Erin on January 23, 2009 12:27 pm

    Well I’m glad you had good experiences with them. Maybe I’ve been really unlucky. We had a string of problems years back though … so it wasn’t this one thing that sent us packing. I just wish you didn’t have to verify ALL your information with each person you speak with. When they shuffle you around to so many different departments and you’re put on hold each time then you have to repeat all your info, it’s enough to frustrate you before you can even work on the problem.

  5. Keith on February 11, 2009 11:36 pm

    Wow. A fellow sufferer. My heart goes out to you.

    I’ve canceled Verizon DSL and will soon be canceling Verizon’s land line. Part of the problem was customer service: Verizon DSL, my gateway to the Internet, couldn’t construct a sensible web page to save its soul, often wouldn’t allow me to log on, and just as often totally crashed, so I was forced to call and speak to human beings, if any.

    Calls to set up automatic bill payment didn’t take hold; I got paper bills after I’d told them to charge it. And when my credit card changed (and I couldn’t change my account online–see above), Verizon kept billing the old card after I’d called customer service to tell them to use the new card.

    I *am* sticking with Verizon Wireless because my wife’s employer requires it and partially reimburses us for it. But I dread the thought that I’ll have to call customer service someday.

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